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Sample 7: Case Study


This was a collaborative writing project with other higher education colleagues. The case study, COVID-19 - An Opportunity for Transformation and Global Growth, is Chapter 1 in the forthcoming book: Education Reform in the Aftermath of the COVID-19 Pandemic.


Education Reform in the Aftermath of the COVID-19 Pandemic is a book that aims to inform higher education education administrators, faculty, staff, and students about the impact of COVID-19 on colleges and universities. The book shares solutions to the challenges brought by the COVID-19 pandemic with reflections on lessons learned regarding enrollment, student engagement, and the transition to virtual learning environments.

Chapter Abstract

COVID-19 - An Opportunity for Transformation and Global Growth

Kendall St Hilaire, Todd Adrian, Leigh Clay, Lucimara Mello, Katherine Profeta, Veronica Martabano


This case study describes how a Global campus team at a mid-sized state college helped facilitate the institutional shift to remote functionality during the COVID-19 pandemic. The college’s strategies include interdepartmental partnerships, frequent communication, professional development, student and staff support, and technology implementation. The chapter provides a reflection on the lessons learned, a retrospective realization that the team employed Kotter’s 8-step process for leading change, and recommendations for advancing best practices. In addition, the narrative highlights the attention placed on the Global team’s efforts to humanize technology during the transition process. Humanization helps mitigate the challenges that can result from change and can be beneficial in the learning process. The team infused this characteristic throughout trainings and webinars to ease the disruption of system-wide adjustment.


St Hilaire, K., Adrian, T., Clay, L., Mello, L., Profeta, K., & Martabano V., (2022). COVID-19 - An Opportunity for Transformation and Global Growth. In O. Ariyo, & A. Reams-Johnson (Eds.), Education Reform in the Aftermath of the COVID-19 Pandemic. IGI Global.

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